FAQ

Do the parts have a warranty?

Yes, we offer a one-month warranty against manufacturing defects.

How long does it take to ship orders?

Shipments take 8 to 10 business days after payment is confirmed.

Can you customize the jewelry?

No, at this time we do not offer custom engravings, but you can choose from our available models.

What countries do you ship to?

We ship throughout Mexico and also internationally via DHL and FedEx.

How can I place an order?

You can place your order directly via WhatsApp, telling us the model and your details, and we will confirm.

Do you have a physical store?

No, we don't have a physical store, but you can shop via WhatsApp or directly on our website.

How can I find out my ring size?

We send a digital sizing guide, or you can measure the inside diameter of a ring that fits you well, and we'll help you choose.

What are the available payment methods?

We accept cards, PayPal, and bank transfers.

How can I get in touch if I have a problem with my order?

You can write to us via WhatsApp or email, and we will respond within 24 hours.

Do you offer any kind of certificate of authenticity?

Yes, each piece includes a certificate of authenticity that guarantees its quality and origin.